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     KEYZINE: An e-zine for LEADERS:
   ABOUT THE PEOPLE PART OF BUSINESS
             Volume 11, February 2002
    Publisher: © Key Associates, LLC, 2002
           http://www.mkkey.com

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This Issue is on "Teams"

Contents:

    
"Life is a team sport and we all get to play."
              -church marquis in Nashville, TN

"Participation is something the top orders the
middle to do for the bottom"
                              -Rosabeth Moss Kanter

"The corporate mantra of the 80's and 90's
was "I"."
                                  -VP, Whole Foods

"WE is the mirror image of the word ME.  All 
people have the need to be both a part and apart."
                                   -M. K. Key
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WHAT'S HOT IN LEADERSHIP
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USING TEAMS to do work.

NORM-SETTING by using ground rules, 
working agreements and covenants with 
employees.  Moving agreements from
Patriarchal to Interdependence.

TEAM-BUILDING to bring Whole
People, not just Role People, to the table.

Using CONSENSUS DECISION-MAKING
TOOLS to involve others in efficient 
decision-making.

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MAINTAINING YOURSELF AS A LEADER
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Many leaders I know suffer from a self-imposed
requirement to be a WFA (World's Foremost 
Authority) on everything.  Using teams frees
a leader up from the total responsibility for
decision-making, and with good information given to 
the team, the team will likely produce a superior 
decision.  It involves letting go.  

Some leaders get themselves in trouble by 
indicating that the team will make the decision,
while having made the decision on their own. 
Nothing destroys team spirit more than this 
undercutting, when found out.

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FREQUENTLY ASKED QUESTIONS
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How do you organize a work team? 
This differs from a project team.  A work team 
mimics work flow.  We suggest the use of a human
flowchart to test team membership.  This 
involves lining up and physically describing
inputs, outputs and hand-offs to the next 
person in the work flow.  Then a check of 
who's absent.

We are spread out over several locations.  Any
suggestions about teaming?
Verifone organizes people across the globe 
into virtual teams.  Anyone can start a team, but
it must: 1) have a clear purpose, 2) stay small 
(3-5 people) and 3) state its duration up front.  
People then link via telecommunication.

How can we speed up the work of process
improvement teams?.
Many organizations are encouraging marathon
team work, where members carve out larger 
amounts of time and stay on task until 
they need data or input from outside
the team context.  First meeting is to get 
organized and understand the process 
as it exists, including how to measure its 
performance.  Members take a break to acquire
customer and process data, then reconvene
to review data and design improvements/
innovations.

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EDUCATIONAL OPPORTUNITIES
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GOAL/QPC's Interactive Video Training Series.
 Build effective meeting skills in five modules.
Call 800-643-4316.  Or visit:

http://www.goalqpc.com/retail/solutionsandproducts/5220p.html

Two-day onsite training in team skills for 
improvement and innovation teams.  Call
1-800-655-2901.  Or visit the Teams course on our website.

Videos on Meeting Skills and Consensus Decision-
Making Tools.  Call Healthcare Management 
Directions Executive Learning, Inc. at 615-373-8483 
or visit  http://www.elinc.com.

Advanced Practical Thinking Training offers tools 
and techniques to help teams and employees 
sharpen thinking, decision making and problem 
solving skills.
http://www.aptt.com

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OTHER USEFUL WEBSITES 
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http://www.teambonding.com/ offers interactive 
team building games including scavenger and 
treasure hunts and other cost effective programs 
to build teams.

http://www.learnmaster.com provides information, 
consulting, and workshops on multinational 
team development.

Obtain a report that analyzes each team member’s 
characteristics and how they interact
http://assessmentspecialists.com .

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ARTICLES/PUBLICATIONS                              
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Aubrey, Charles A., II; and Felkins, Patricia K. Teamwork: 
Involving People in Quality and Productivity Improvement. 
Milwaukee, WI: Quality Press, 1988.

Bucholz, Steve and Roth, Thomas. Creating the High-
Performance Team. New York; John Wiley, 1987.

Chaney, Lee and Cotter, Mary.  Real People Real Work: 
Parables on Leadership in the 90’s. Knoxville, TN: 
SPC Press, Inc., 1991.

Katzenbach, Jon R. Teams at the Top.  Cambridge:
Harvard Business School Press, 1998.

Katzenbach, Jon R. $Smith, Douglas K.  The Wisdom
of Teams.  Harperbusiness, 1994.

Parker, Glenn M. Team Players and Teamwork. 
San Francisco: Jossey-Bass, 1990.

Palmer, Barbara C. and Palmer, Kenneth R. The Successful 
Meeting Master Guide. New Jersey: Prentice Hall, 1983.

Pike, Robert W. Creative Training Techniques Handbook. 
Minneapolis, MN: Lakewood Books, 1990.

Reddy, W. Brendan, and Jamison, Kaleel. Team Building: 
Blueprints for Productivity and Satisfaction. Alexandria, 
Virginia: NTL Institute, 1988.

Robbins, Harvey A. & Finley, Michael.  The New Why 
Teams Don't Work. San Francisco: Berrett-Koehler,
2000. 

Scholtes, Peter. The Team Handbook. Madison, WI: 
Joiner Associates, Inc.

Shuster, H. David. Teaming for Quality Improvement. 
Englewood Cliffs, NJ: Prentice Hall, 1990.

Tannenbaum, Robert and Schmidt, Walter H. "How to 
Choose a Leadership Pattern." Harvard Business Review. 
May-June 1973, Number 73311.

Varney, Glenn H. Building Productive Teams. San Francisco: 
Jossey-Bass, 1989.