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KEYZINE: An e-zine for LEADERS:
ABOUT THE PEOPLE PART OF BUSINESS
Volume 63, June 2006
Publisher: © Key Associates, 2006
ISSN # 1545-8873
http://www.mkkey.com
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This Issue: On "The Rebel Within"
This is a monthly electronic magazine for anyone
who wants to be
a better leader, coach, facilitator,
or simply, to tune up their people skills. It is a
complimentary publication, devoted to the
next
evolution of Quality Thinking.
View Earlier Issues --See our new website (http://www.mkkey.com)
Contents:
“Persuasion calls for an ability to
listen well enough
to know what matters to people.”
-Drs. Kathleen K.
Reardon, Kevin J. Reardon,
& Alan J. Rowe
"(The only way to effect change is to be) a vicious
parasite
in the intestine of the enemy."
- Abbie Hoffman
"Never doubt that a small group of thoughtful, committed
citizens can change the world. Indeed, it is the only thing
that ever has."
- Margaret Mead
"While a business entrepreneur may thrive on competition
and profit, a social entrepreneur has a different motivation:
a commitment to leading through inclusiveness of all actors
in society and a dedication to changing the systems and
patterns of society."
- Ashoka Fellows in India, April 2000
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WHAT'S HOT IN LEADERSHIP
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GUIDING THE ADVANCEMENT OF CHANGE
IN ORGANIZATIONS.
PROMOTING CHANGE THAT SERVES TO
BETTER THE ORGANIZATIONAL CITIZENS
AND THE COMMUNITY THEY SERVE.
ADVANCING CHANGE BY SMALL WINS.
PUSHING BACK ON CONVENTION TO CREATE
OPPORTUNITIES FOR OTHERS.
LEADING FORUMS THAT ARE INCLUSIVE.
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MAINTAINING YOURSELF AS A LEADER
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Many of us in leadership positions today are the
socially conscious radicals of the 60's and 70's.
Stanford faculty member Debra Meyerson (2004)
has a new term to describe us--"the tempered radical."
She offers four tips for rocking the boat without
tipping it over:
1. Build relationships within and without the
organization with people who share your marginalized
identity.
2. Develop the discipline to manage heated emotions
to fuel your agenda.
3. Frame your agenda in language that has legitimacy
to those in power.
4. Create connections with other people with similar
values, beliefs and identities--pulling together the
weak signals to make a strong signal--as Margaret
Mead suggests (above).
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FREQUENTLY ASKED QUESTIONS
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What do I do with the resistance to change
that I encounter?
Honor it, surface it, explore it (you might learn
something). But in the main, spend your efforts
leading the innovators and early adopters. As
Robert Kennedy said, 20% will be against anything.
Those 20 % may not make the change--but most
could, if helped. For certain, you do not push against
the resistance, because you will heighten its resolve
and intensity.
It is possible that what appears to be resistance is
really fear, anxiety, or insecurity about change. All
change is both loss and gain. Resolve the ME issues
quickly.
Resistance is energy, which can be mobilized in a
number of ways. Practice your skills at dialogue
and incorporation, always keeping your cool under fire.
Have the confidence in change to encourage dissension
and the wisdom to learn from it.
How many people does it take to induce social
change?
A few and not too many. The help of a handful of
allies can advance small actions toward a greater
goal. Small wins produce a feeling of success and
build momentum.
I have read that it takes only 20% of an
organization to form a critical mass sufficient
to produce a revolution. And anyway, you can
only achieve real buy-in, one by one.
As Abbie Hoffman alerted us, change is far
more effective from the inside of an organization,
than from without. See the debate between
internal and external change agents (below).
We have many great plans that end up on the
shelf.
And visioning that fills flipchart pages. But nothing
significant happens, as we get lost in the day-to-day
operations. Ideas?
It takes logical
leadership to plan and inspirational
leadership to envision, but strategic leadership to
oversee the whole change process. Reardon et al.
(1998) added two additional stages to John Kotter's
(1996) model of leading change (i.e., Establishing
Direction, Aligning People, and Motivating and
Inspiring them). The Reardon model built on to
Kotter's the phases of Launching and Maintaining.
"Launching" takes the place of introducing change
in dribs and drabs. This is the stage where the
change effort formally commences. Here a
commanding style is useful, to point the way.
"Maintaining" is the more often overlooked stage
of the change process. It requires overseeing,
guiding people to continue their efforts and
providing them with the motivation and assistance
to do so. As Jack Welch says, you must find a
way to engage the mind of every single employee.
Change is often undermined by failure to involve
and value the efforts of others.
"Idea champions" are useful here, as they keep
the change effort ever present in the conversation.
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EDUCATIONAL OPPORTUNITIES
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Many free articles on social change in
Stanford Social Innovation Review
http://www.ssireview.org/
Tutorial on stages of change and leadership style
http://www.dau.mil/pubs/arq/98arq/reardon.pdf
Bob Knowling's Change Manual
http://www.fastcompany.com/online/08/change2.html
Former Keyzines on related topics:
Volume
4, July 2001- Change
Volume
18, September 2002 - Organizational Culture
Volume 22,
January 2003 - Personal Change
Volume 29,
August 2003 - Transformation
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OTHER USEFUL WEBSITES
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Socially conscious employees can effect corporate
change:
http://www.gsb.stanford.edu/news/headlines/ssir_meyerson.shtml
What is a social entrepreneur?
http://www.ashoka.org/fellows/social_entrepreneur.cfm
Concerns unique to internal vs. external change agents
http://faculty.css.edu/dswenson/web/6300-OBOD/CArole.htm
Key Associates (http://www.mkkey.com) offers
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ARTICLES/PUBLICATIONS
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The
Sixties Papers. Praeger Publishers, 1984.
Beckhard,
Richard & Pritchard, Wendy. Changing
the
Essence: The Art of Creating and Leading Fundamental
Change in Organizations.
San Francisco: Jossey-Bass, 1992.
Journal
of Organizational Change Management-
all issues.
Kelly, Marjorie. Taming the Demons of Change.
Business Ethics, July-August,
1993, 6-7.
Key, M. K. (Ed.) Managing
Change in Healthcare:
Innovative Solutions for People-based Organizations.
Chicago: McGraw-Hill, 1999.
Kilmann, Ralph H. Beyond the Quick Fix. Beard Books, 2003.
Kotter, John P. Leading
Change. Cambridge:
Harvard Business School Press, 1996.
Meyerson, Debra E. The
Tempered Radicals:
How Employees Push Their Companies--Little by
Little--To Be More Socially Responsible. Stanford
Social Innovation Review, Fall 2004, 14-23.
Meyerson, Debra E. Tempered
Radicals: How
Everyday Leaders Inspire Change at Work.
Boston: Harvard University Press, 2003.
Reardon, Kathleen K., Reardon, Kevin J. & Alan J. Rowe.
"Leadership Styles
for the Five Stages of Radical Change."
Acquisition Review Quarterly, Spring 1988, 129-146.
Roddick, Anita. Take
It Personally: How to Make Conscious
Choices to Change the World. Red Wheel/Weiser, 2001.