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KEYZINE: An e-zine for LEADERS:
ABOUT THE PEOPLE PART OF BUSINESS
Volume 66, September 2006
Publisher: © Key Associates, 2006
ISSN # 1545-8873
http://www.mkkey.com
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This Issue: On "Delegation"
This is a monthly electronic magazine for anyone
who wants to be
a better leader, coach, facilitator,
or simply, to tune up their people skills. It is a
complimentary publication, devoted to the
next
evolution of Quality Thinking.
View Earlier Issues --See our new website (http://www.mkkey.com)
Contents:
LETTERS from "Lincoln on Leadership" (1993)
TO MCCLELLAN (10-13-63): "This letter is in
no sense
an order."
TO HALLECK (9-13-63): "I hope you will consider it...."
TO BANKS (1-13-64): "Frame orders, and fix times and
places, for this, and that, according to your own judgment."
TO GRANT (4-30-64): "If there is anything
wanting,
which is within my power to give, do not fail to let me
know it."
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WHAT'S HOT IN LEADERSHIP
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TENDING TO THE SOCIAL CONTRACT OF
RELATIONSHIPS.
VIEWING DELEGATION AS A REQUEST.
EMPOWERING DOERS THOUGH PULL,
NOT PUSH, STRATEGIES.
SEEING MORE IN OTHERS THAN THEY
DO, AND DRAWING THEM OUT THROUGH
THE LANGUAGE OF POSSIBILITY.
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MAINTAINING YOURSELF AS A LEADER
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You extend your power by giving it away. The
strongest leaders distribute leadership. They
delegate, but without abandonment. They remain
in a coaching, supportive role.
If you do not trust others to perform at their best,
then you will have to check up on them,
control their work, and ultimately do it for them.
However, when you truly believe that others are
competent, want to do a good job, and are eager to
learn, this is what your workforce will be like.
Rosenthal
& Jacobson (2003) researched this
“Pygmalion phenomenon"—which has proved
repeatedly that if you expect people to do well,
they will.
It is a self-fulfilling prophecy.
What you focus on is what you get.
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FREQUENTLY ASKED QUESTIONS
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Agreements? Contracts? Are you talking legal?
More social than
legal. If employees are viewed as partners,
then delegation is a process of making requests rather than
giving orders. This is empowering
and communicates equality,
because it gives people choice.
How should I delegate?
Form
an agreement, adult to adult. Effective
delegating
includes the following:
1.
Make a clear request.
2.
Specify desired results (expectation, goal).
3.
Check for understanding.
4.
Explain all constraints, including timing, budget, etc.
5.
Ask for their ideas, questions and suggestions.
6.
Provide support and resources, including training.
7.
Complete the do-loop of accountability: “And report back by ____.”
8.
Thank them.
9.
Let go.
10. Provide feedback on the results, but always honor the effort.
I have heard it said that "You can buy people's
hands,
but not their hearts." Can you explain?
Leaders have a choice in methods of influence. PUSH
strategies include things like coercion, intimidation,
manipulation, and structural fixes, like changing their jobs.
Money, perqs, rewards, extrinsic motivators. These may
buy compliance, but not commitment. "Hands."
PULL strategies are more like persuasion, education,
modeling the way, and inspiration. A vision is something
that people can walk into by choice. It kindles desire,
aspiration, longing, intrinsic motivation. Here you might
achieve commitment. "Heart."
What is this "language of possibility?"
For
years, many employees have been told
by superiors, or treated in ways that suggest,
they are not capable.
This messaging starts
early in childhood: 85% of what is said to
children is about what they could not do or how
what they were doing was wrong.
This leads
to fearfulness, lack of self-efficacy, powerlessness,
hopelessness, and a victim posture.
It is better
for this person to avoid playing to win, for fear
of losing.
The language of possibility sounds like:
"We'll
create it the way we want it."
"No doubt we'll achieve..."
"I see in you..."
"You
will run this company some day."
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EDUCATIONAL OPPORTUNITIES
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Courseware for the Art of Delegation
http://www.softskillscourseware.com/delegation.html
Manager as Leader workshop--use Vision
http://www.everesttraining.com/MgrasaLeader.shtml?gclid=CK2Vub6s0YcCFUU5GgodkVtCGg
How to write delegation letters
http://www.writeexpress.com/delegation.htm
Free personal and organizational development
http://www.businessballs.com/delegation.htm
Key Associates (http://www.mkkey.com) offers
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OTHER USEFUL WEBSITES
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Four simple steps to effective delegation
http://articles.pagepolisher.com/001.html?gclid=CMHvjd6s0YcCFQELOAodYCEaAA
The ups and downs of delegating
http://www.impactfactory.com/p/delegation_skills_training/snacks_1717-2103-64621.html
Tannenbaum & Schmidt team choice model
http://www.businessballs.com/delegation.htm
Former Keyzines on related topics:
Volume
3, June 2001- Coaching
Volume
5, August 2001 - Spirit at Work
Volume
13, April 2002 - Trust & Integrity
Volume
35, February 2004 - Employees as Customers
Volume
39, June 2004 - Bureaucracy
Volume 60, March
2006 - The Power of Vision
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ARTICLES/PUBLICATIONS
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Block, Peter. The Empowered Manager. Jossey-Bass, 1991.
Byham, William C. & Cox, Jeff. Zapp:
The Lightning of Empowerment.
Balantine, 1997.
Covey,
Stephen R. The
7 Habits of Highly Effective People.
Fireside, 1989.
Covey, Stephen R. Principle-Centered Leadership.
Free Press, 1992.
Kaye, Beverly and Jordan-Evans, Sharon.
Love
"Em or
Lose "Em: Getting Good People to Stay. Berrett-Koehler,
2005.
Kohn, Alfie. Punished
by Rewards: The Trouble with
Gold Stars, Incentive Plans, A’s, Praise and Other Bribes.
Houghton-Mifflin, 1999.
Kouzes, James M.
& Posner, Barry Z. The Leadership
Challenge. Jossey-Bass, 2003.
Oakley, Ed. & Krug, Doug. Enlightened Leadership.
Stonetree, 1994.
Phillips, Donald T. Lincoln
on Leadership (Chapter 3).
Warner Books, 1993.
Richards, Dick. Artful
Work: Awakening Joy, Meaning,
and Commitment in the Workplace. Berrett-Koehler, 1995.
Rosenthal, Robert & Jacobson, Lenore.
Pygmalion
in the
Classroom: Teacher Expectation and Pupil’s Intellectual
Development. Crown House,
2003..
Spitzer, Dean. Supermotivation:
A Blueprint for Energizing
Your Organization from Top to Bottom. AMACOM, 1995.