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      KEYZINE: An e-zine for LEADERS:
     ABOUT THE PEOPLE PART OF BUSINESS
                
Volume 66, September 2006
    Publisher: © Key Associates, 2006
              ISSN # 1545-8873
           http://www.mkkey.com

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This Issue: On "Delegation"

This is a monthly electronic magazine for anyone 
who wants to be a better leader, coach, facilitator, 
or simply, to tune up their people skills.  It is a 
complimentary publication, devoted to the
next
evolution of Quality Thinking.

View Earlier Issues --See our new website (http://www.mkkey.com

Contents:

 

LETTERS  from "Lincoln on Leadership" (1993)

TO MCCLELLAN (10-13-63):  "This letter is in no sense 
an order."

                 

TO HALLECK (9-13-63): "I hope you will consider it...."

TO BANKS (1-13-64):  "Frame orders, and fix times and
places, for this, and that, according to your own judgment."

TO GRANT (4-30-64):  "If there is anything wanting, 
which is within my power to give, do not fail to let me 
know it."


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WHAT'S HOT IN LEADERSHIP
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TENDING TO THE SOCIAL CONTRACT OF 
RELATIONSHIPS.

VIEWING DELEGATION AS A REQUEST.

EMPOWERING DOERS THOUGH PULL, 
NOT PUSH, STRATEGIES.

SEEING MORE IN OTHERS THAN THEY 
DO, AND DRAWING THEM OUT THROUGH 
THE LANGUAGE OF POSSIBILITY.

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MAINTAINING YOURSELF AS A LEADER
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You extend your power by giving it away.  The 
strongest leaders distribute leadership.  They 
delegate, but without abandonment.  They remain 
in a coaching, supportive role.  

If  you do not trust others to perform at their best, 
then you will have to check up on them, 
control their work, and ultimately do it for them.

However, when you truly believe that others are 
competent, want to do a good job, and are eager to 
learn, this is what your workforce will be like.
  
Rosenthal & Jacobson (2003) researched this 
“Pygmalion phenomenon"—which has proved 
repeatedly that if you expect people to do well, 
they will.  It is a self-fulfilling prophecy.  

What you focus on is what you get.


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FREQUENTLY ASKED QUESTIONS
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Agreements?  Contracts?  Are you talking legal?

More social than legal.  If employees are viewed as partners, 
then delegation is a process of making requests rather than 
giving orders.  This is empowering and communicates equality, 
because it gives people choice.  

Stephen Covey (1989, 1992) talks about “Stewardship 
Delegation,” in which you focus on results instead of methods.  
Stewardship Delegation involves clear, up-front mutual 
understanding and commitment regarding expectations.  
This gives staff the freedom to use their own approach to 
getting work done.


How should I delegate? 

Form an agreement, adult to adult. Effective delegating 
includes the following:

1.     Make a clear request.

2.     Specify desired results (expectation, goal).

3.     Check for understanding.

4.     Explain all constraints, including timing, budget, etc.

5.     Ask for their ideas, questions and suggestions.

6.     Provide support and resources, including training.

7.     Complete the do-loop of accountability: “And report back by ____.”

8.     Thank them.

9.     Let go.

10.   Provide feedback on the results, but always honor the effort.

 

                    

I have heard it said that "You can buy people's hands, 
but not their hearts."  Can you explain?

Leaders have a choice in methods of influence.  PUSH 
strategies include things like coercion, intimidation, 
manipulation, and structural fixes, like changing their jobs.  
Money, perqs, rewards, extrinsic motivators.  These may 
buy compliance, but not commitment.  "Hands."

PULL strategies are more like persuasion, education, 
modeling the way, and inspiration.  A vision is something 
that people can walk into by choice.   It kindles desire, 
aspiration, longing, intrinsic motivation.  Here you might 
achieve commitment.  "Heart."

 

 

What is this "language of possibility?" 

For years, many employees have been told 
by superiors, or treated in ways that suggest, 
they are not capable.  This messaging starts 
early in childhood: 85% of what is said to 
children is about what they could not do or how 
what they were doing was wrong.  This leads 
to fearfulness, lack of self-efficacy, powerlessness, 
hopelessness, and a victim posture.  It is better 
for this person to avoid playing to win, for fear 
of losing.

The language of possibility sounds like:

"We'll create it the way we want it."
"No doubt we'll achieve..."
"I see in you..."
"You will run this company some day."

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EDUCATIONAL OPPORTUNITIES
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Courseware for the Art of Delegation
http://www.softskillscourseware.com/delegation.html 

Manager as Leader workshop--use Vision
http://www.everesttraining.com/MgrasaLeader.shtml?gclid=CK2Vub6s0YcCFUU5GgodkVtCGg

How to write delegation letters
http://www.writeexpress.com/delegation.htm

Free personal and organizational development
http://www.businessballs.com/delegation.htm

Key Associates (http://www.mkkey.com) offers

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OTHER USEFUL WEBSITES 
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Four simple steps to effective delegation 
http://articles.pagepolisher.com/001.html?gclid=CMHvjd6s0YcCFQELOAodYCEaAA

The ups and downs of delegating
http://www.impactfactory.com/p/delegation_skills_training/snacks_1717-2103-64621.html

Tannenbaum & Schmidt team choice model
http://www.businessballs.com/delegation.htm

Former Keyzines on related topics:
Volume 3, June 2001- Coaching
Volume 5, August 2001 - Spirit at Work

Volume 13, April 2002 - Trust & Integrity
Volume 35, February 2004 - Employees as Customers
Volume 39, June 2004 - Bureaucracy
Volume 60, March 2006 - The Power of Vision

*************************************
ARTICLES/PUBLICATIONS                              
************************************** 

Block, Peter. The Empowered Manager.  Jossey-Bass, 1991.

Byham, William C. & Cox, Jeff.  Zapp: The Lightning of Empowerment
Balantine, 1997.

Covey, Stephen R. The 7 Habits of Highly Effective People.  
Fireside, 1989.

Covey, Stephen R. Principle-Centered Leadership.  
Free Press, 1992.

Kaye, Beverly and Jordan-Evans, Sharon.  Love "Em or 
Lose "Em: Getting Good People to Stay.
  Berrett-Koehler, 2005.

Kohn, Alfie. Punished by Rewards: The Trouble with 
Gold Stars, Incentive Plans, A’s, Praise and Other Bribes

Houghton-Mifflin, 1999.

Kouzes, James M. & Posner, Barry Z.  The Leadership
Challenge
.  Jossey-Bass, 2003.

Oakley, Ed. & Krug, Doug. Enlightened Leadership
Stonetree, 1994.

Phillips, Donald T.  Lincoln on Leadership (Chapter 3). 
Warner Books, 1993.

Richards, Dick. Artful Work: Awakening Joy, Meaning,
 and Commitment in the Workplace
.
 Berrett-Koehler, 1995.

Rosenthal, Robert & Jacobson, Lenore.  Pygmalion in the 
Classroom: Teacher Expectation and Pupil’s Intellectual
Development.
  Crown House, 2003..

Spitzer, Dean.  Supermotivation: A Blueprint for Energizing 
Your Organization from Top to Bottom
.  AMACOM, 1995.