KEYZINE: An e-zine for LEADERS:
   ABOUT THE PEOPLE PART OF BUSINESS
             Volume 84, March 2008
  Publisher: © Key Associates, 2008
              ISSN # 1545-8873
           http://www.mkkey.com/

#######################################

This Issue: "Emotion in the Workplace"

Contents:

• What's Hot in Leadership
• Maintaining Yourself as a Leader
• Frequently Asked Questions from Leaders
• Educational Opportunities
• Useful Websites
• Articles/Publications
  

"People are entitled to joy in work.”
                                       - W. Edwards Deming

"The true formula for success & happiness is the development 
of an intelligent mind surrendered to an intelligent heart.”
                              - Kenneth A. Miller, MD

"No man has the right to dictate what other men 
should perceive, create, or produce, but all should 
be encouraged to reveal themselves, their perceptions 
and emotions, and to build confidence in the creative 
spirit."
                              - Ansel Adams

"We know too much and feel too little.  At least, 
we feel too little of those creative emotions from which
the good life springs.”
                              - Bertrand Russell

**************************************
WHAT'S HOT IN LEADERSHIP
**************************************
CREATING PRODUCTIVE EMOTIONAL 
WORKSPACES.

CULTIVATING EMOTIONAL INTELLIGENCE.

ASSUMING THE ROLE OF COACH, NOT 
PSYCHOTHERAPIST, WITH EMPLOYEES. 

ROUTING NEGATIVE ENERGY IN A POSITIVE 
DIRECTION.

***************************************
MAINTAINING YOURSELF AS A LEADER
***************************************
The experience of work is saturated with emotion.
Yet, as leaders,  we tend to duck it, quell it, or expel 
it, rather than deal with it.  Let logic and rational 
thinking prevail!

Appropriate emotion can create positive morale, team
spirit, and productive results.  We all must learn to 
express feelings without fear of reprisal.  Neglect 
of emotion depersonalizes--one becomes their function 
(a role person, not a whole person).

Leadership thus has the duty to learn emotion 
management skills.  

*************************************
FREQUENTLY ASKED QUESTIONS
*************************************
What emotion management skills are you referring to?

Daniel Goleman (2006) has introduced a term that 
captures the skill set--called emotional intelligence (EI).  
 EI is defined as the capacity to effectively perceive, 
express, understand, and handle your emotions 
and the emotions of others in a positive and 
productive manner. It is about connecting with others, 
and with yourself on an emotional level. People who 
possess a high degree of EI are more successful 
in relationships and are viewed as more effective leaders.

There is a link in EDUCATIONAL OPPORTUNITIES 
below, that will allow you to test your EI.

Why are emotions frowned upon at work?

Katherine I. Miller named four types of emotion on the job:

Key Associates offers training in leadership, coaching, and conflict 
management,  including "How to Deal with Difficult People" and 
"Threats of Violence."  Call for customized training packages.
http://www.mkkey.com/courses.htm

**************************************
OTHER USEFUL WEBSITES 
**************************************
The social sharing of emotion and humor
http://books.google.com/books?id=JowWGqg
O3W0C&pg=PA143&lpg=PA143&dq=emotion
+is+the+workplace&source=web&ots=Qu5Xqf
gOWr&sig=8bazXIcJqp7RaCw5_DLrKvROED
o&hl=en#PPA149,M1

Expressing emotion improves productivity and morale
http://findarticles.com/p/articles/mi_m1272/is_n2604_v124/ai_17582563

Emotions as a force for good or toxicity
http://goliath.ecnext.com/coms2/gi_0198-14933/Handle-with-care-emotion-in.html