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     KEYZINE: An e-zine for LEADERS:
   ABOUT THE PEOPLE PART OF BUSINESS
             Volume 20, November 2002
    Publisher: © Key Associates, LLC, 2002
           http://www.mkkey.com

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This Issue: "Speaking From the Heart"

Contents:

• What's Hot in Leadership
• Maintaining Yourself as a Leader
• Frequently Asked Questions from Leaders
• Educational Opportunities
• Useful Websites
• Articles/Publications

    
"What is not in a man cannot come out of 
him surely."
                    -Johann Wolfgang Von Goethe

"Drawing is speaking to the eye; talking is
painting to the ear."
                                           -Joseph Joubert

"Kind words can be short and easy to speak, 
but their echoes are truly endless."
                                           -Mother Teresa

"Language most shows a man; speak that 
I may see you."
                              -Ben Johnson, Explorata

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WHAT'S HOT IN LEADERSHIP
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LEADERS RECRUIT FOLLOWERS THROUGH
SPEECH AND ACTION.  THEY "WALK THEIR
TALK."  EVERYTHING LEADERS DO AND 
DON'T DO SPEAKS VOLUMES.

SPEAKING IS ABOUT SERVING THE NEEDS 
OF YOUR AUDIENCE, PUTTING OTHER PEOPLE 
FIRST.  RE-CENTERING YOUR ATTENTION IN 
THIS WAY LOOSENS OBSESSION WITH SELF--
THE ROOT OF SOCIAL ANXIETY.

SPEAKING AUTHENTICALLY BUILDS TRUST 
THROUGH GENUINE, HEART-FELT 
COMMUNICATION.

CONVERSATIONS FROM THE HEART ARE 
LIBERATING BECAUSE THEY REMOVE 
THE WEIGHT OF DISGUISE.

TOO MUCH FLASH DETRACTS FROM YOUR
MESSAGE.  ALLOW YOUR MEDIA TO ENHANCE
YOUR MEANING.

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MAINTAINING YOURSELF AS A LEADER
***************************************
Among the perils of public life as a leader, is 
that you will be called upon to deliver a perfectly
formed set of thoughts, totally out of the blue.
Just knowing this is enough to cause anticipatory 
dread.  Here are a few tips for when you find
yourself on that spot:

• Organize quickly.  Brainstorm 3 ideas.
• Use organizers like past-present-future
  or opening-body-conclusion or what you 
  will say-say it-then review.
• Buy time.  Use the audience to build ideas.
• Tell a story.
• If you're stumped, (1) address an issue or
  sub-issue that you are comfortable with, 
  (2) reframe the question, or (3) just start
  talking and brainstorm out loud.

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FREQUENTLY ASKED QUESTIONS
**************************************
What if I don't have all the answers?

You never will.  It is probably more valuable to 
have the right questions. The most daring
communicators go armed with a question and a 
process for drawing our others' ideas.  

What are the most helpful tools in this undertaking?

Try buzz groups, open space technology, appreciative 
inquiry, future search, collective visioning--to name a few.

Story-telling is touted as a powerful communication tool.
Any tips?

Inspiring means literally "to breathe life into."  This
can only come from heart-felt communication.  In your
stories, 

• Paint with word pictures.  Allow people to see
  themselves in the story.
• Draw on your convictions.  Passion will arise from
  personal truth.
• Use language that is inclusive.  "We."
• Be brief.
• Be simple.  Stories speak to the child in us.
• Motion attracts the eye.  Use your facial 
  expression and gestures to enhance the delivery.
• Organize around one theme or lesson (the moral
  of the story).

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EDUCATIONAL OPPORTUNITIES
**************************************
Key Associates offers facilitation in large
group processes--future search, mediation of conflict,
workout sessions, collective visioning.  We also 
offer leadership training, a portion of which
is dedicated to "New Ways of Communication"
described here. See Courses:  http://www.mkkey.com 

Learn about the process of public speaking
http://www.abacon.com/pubspeak/ 

On-line tutorial on public speaking
http://www.ku.edu/cwis/units/coms2/vpa/vpa.htm

Apply the rules of improvisation to business
http://www.chicagocomedyco.com/

**************************************
OTHER USEFUL WEBSITES 
**************************************
Tips from the premier public speaking organization
http://www.toastmasters.org/tips.htm

Page of links and on-line articles
http://www.selfgrowth.com/public.html

Strategic story-telling and personal coaching
http://www.messagemastery.com/?source=overture

Articles and free e-zine-http://www.public-speaking.org/

**************************************
ARTICLES/PUBLICATIONS                              
************************************** 
Baker, Larry L. Listening Behavior. Englewood 
Cliffs, NJ: Prentice-Hall, 1971.

Bolton, Robert. People Skills. New York: 
Touchstone, 1979.

Bunker, Barbara Benedict & Alban, Billie T.
Large Group Interventions: Engaging the Whole
System for Rapid Change.  San Francisco: Jossey-
Bass, 1997.

Conrad, C. Strategic Organizational Communication. 
New York: Holt, Rinchart, and Winston, 1985.

Hall, Edward T. The Hidden Dimension. Garden 
City, NY: Doubleday, 1966.

Hammond, Sue Annie & Royal, Cathy.  Lessons from
the Field: Applying Appreciative Inquiry.  Plano, TX:
Practical Press, 1998.

Haney, William V. Communication and Organizational 
Behavior. Homewood, IL: Richard D. Irwin, Inc., 1973.

Knapp, Mark L. Nonverbal Communication in 
Human Interaction. New York: Holt, Rinehart and 
Winston, 1978.

Mehrabian, Albert. Silent Messages. Belmont, CA: 
Wadsworth Publishing Co., 1971.

Pfeffer, Jeffrey & Sutton, R.I. The smart-talk trap. 
Harvard Business Review. May-June 1999.

Reardon, K. Interpersonal Communication: 
Where Minds Meet. Belmont, CA: Wadsworth, 1987.

Sandwith, Paul. Building quality into communications. 
Training & Development. January, 1994, 55-60.

Rogers, Carl R. & Roethlisberger, F.J. Barriers and 
Gateways to Communication. Harvard Business Review. 
November-December, 1991, 105-111.

Weaver, Carl H. Human Listening: Processes and 
Behavior. New York: Bobbs-Merrill Co., 1972.

Weisbord, Marvin R. & Janoff, Sandra.  Future
Search: An Action Guide to Finding Common Ground
in Organizations and Communities. San Francisco:
Berrett-Koehler, 1995.

Wilmot, W. Dyadic Communication (3d ed.). 
New York: Random House, 1987.