M. K. Key, Ph.D., author, speaker, consultant and trainer on quality, organizational culture, change and innovation, strategic business planning, leadership development, mediation of conflict or retreat design and facilitation.

Changing the Game:
Effective Strategies for Dealing with Difficult People

The seminar is designed to equip you with people skills to defuse the most challenging of human situations.

An entertaining day packed with useful information and skills practice to deal with your thorniest people problems. From threats of violence, to harassment, to merely noxious behaviors, people learn how to stop being victims and use the energy of the occasion to change the game to a healthy one.

Objectives:

To learn about types of difficult people and behavior.
To acquire a variety of different interventions to deal with difficult behaviors.
To strengthen personal and team assertiveness.
To enhance conflict mediation skills.
To learn how to better deal with anger and other excess emotion.
To acquire methods of removing yourself from the reactive or victim roles.
To learn to recognize and diffuse threats of violence.
To begin to change the game by changing your moves.
To learn innovative defusing strategies, such as story-telling and asking certain types of questions.

Customer Comments:

"Just what we need to equip our staff with, to handle difficult people & situations."

"I learned about myself and my own faults in dealing with people."

"Your real-life examples were very good. I loved it!"

Good ideas...well-throughout...enjoyed this presentation style more than any others...very interactive...enjoyed the role-playing with the discussions.

"The concept of "the dance" is new and very appropriate..."

"I don't know when I've enjoyed a program as much. Every aspect was useful and interesting. I now feel I have more ideas to deal with different aspects of difficult people. Exceptional...Thanks!"