Creative Tools and Methods for Innovation

An exciting yet practical one-day workshop for any level of staff. Using creativity and analytical tools, participants set about redesigning their own processes to further delight customers.

Learn 9 analytical tools and 25 creativity tools to repair broken processes and invent new ones, using real examples from your organization.

In this one-day session, participants will:

  1. Apply tools within a defined methodology (methodology can be customized for your organization).
  2. View work as process, designed to serve (and delight) customers.
  3. Identify broken processes and begin work on them today.
  4. Locate and reduce the amount of non-value-added work.
  5. Apply measurement and run charts to assess process performance.
  6. Distinguish between analytical and creative enterprise.
  7. Employ a variety of tools for improvement and innovation.
  8. Utilize a range of change strategies.
  9. Use these tools and this methodology to address budgetary issues, if needed.

Customer Comments:

This will be vital to our future. Our organization and processes must change to address the future needs of our customers.

All managers need this.

Fun along with learning. Great techniques, high energy.

Draws out the inner creativity on how one looks at things.

Presenters knew the material and the hospital environment, encouraged participation without being threatening. Got to work on actual problems in our department.

Excellent knowledge of material…Fun…Useful strategies taught…Excellent handouts and notebook.

Using real-life/relevant healthcare examples.

Well-prepared, excellent speakers. Gave me some excellent tools to go back and work with redesigning my group and how we deliver care.

Explanation/discussion of tools—excellent! Two great speakers…Excellent training!